This is the 2008 Review. Click here for the 2009 Verizon Customer Service Review.
Verizon customer service leads the industry along with Alltel.
While T-Mobile has had the “Highest Ranked Wireless Customer Service Performance”, Verizon currently has the highest Customer Satisfaction rating for wireless data service (for large enterprise and small/midsize businesses), according to J.D. Power and Associates.
What does this mean for you and me? Think of it like this.
If you have a problem with T-Mobile’s service, you can call them and expect to be treated well and have your problem resolved. With Verizon, you are less likely to even have a problem to begin with.
Major difference. In my book, not having a problem always wins out. Verizon takes the cake here. Besides, they rank highly for performance as well.
The Fine Print
Verizon’s customer service, like other carriers, have their own horror stories. While they rank highly overall, there is still that random chance you’ll have it stuck to you on a customer service call. As far as fine print is concerned, there isn’t much. Reliability and customer service are strong points for Verizon overall.
Read on to compare Verizon customer service with other providers…