Verizon Customer Service Review
This is the 2008 Review. Click here for the 2009 Verizon Customer Service Review.
The
Facts
Verizon customer
service leads the industry along with
Alltel.
While T-Mobile
has had
the "Highest Ranked
Wireless Customer Service Performance", Verizon currently has the highest
Customer Satisfaction rating for wireless data service (for large
enterprise and small/midsize businesses), according to J.D. Power and
Associates.
What does this mean
for you and me? Think of it like this.
If you have a problem with T-Mobile's service, you can call them and expect to be treated well and have your problem resolved. With Verizon, you are less likely to even have a problem to
begin with.
Major difference. In
my book, not having a problem always wins out. Verizon takes the cake here.
Besides, they rank highly for performance as well.
The
Fine Print
Verizon's customer service, like other carriers, have their own horror stories. While they rank highly overall, there is still that random chance you'll have it stuck to you on a customer service call. As far as fine print is concerned, there isn't much. Reliability and customer service are strong points for Verizon overall.
Read on to compare
Verizon customer service with other providers...
