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Categories: Postpaid Mobile Broadband
Tags: Customer Service, Verizon
This is the 2008 Review. Click here for the 2009 Verizon Customer Service Review.
The Facts
Verizon customer service leads the industry along with Alltel.
While T-Mobile has had the “Highest Ranked Wireless Customer Service Performance”, Verizon currently has the highest Customer Satisfaction rating for wireless data service (for large enterprise and small/midsize businesses), according to J.D. Power and Associates.
What does this mean for you and me? Think of it like this.
If you have a problem with T-Mobile’s service, you can call them and expect to be treated well and have your problem resolved. With Verizon, you are less likely to even have a problem to begin with.
Major difference. In my book, not having a problem always wins out. Verizon takes the cake here. Besides, they rank highly for performance as well.
The Fine Print
Verizon’s customer service, like other carriers, have their own horror stories. While they rank highly overall, there is still that random chance you’ll have it stuck to you on a customer service call. As far as fine print is concerned, there isn’t much. Reliability and customer service are strong points for Verizon overall.
Read on to compare Verizon customer service with other providers…
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Verizon has the world’s Bad service i ever hv seen…i called them 2-3 times to disconnecting coz i was moving and they put me hold for hrs an hrs unbelievable man!! i cant believe how can they do this? whose gona recommend their product to Friends n family? i wont go back to Verizon…no customer service at all….
I just spent 5 hours over the last 4 days on the phone with Verizon customer service trying to get internet. They accidentally disconnected my internet before I moved to my new location, and after explaining my story 15 times over the course of hours, the problem still wasn’t fixed. then, when I moved to my new location, I waited and waited 4 business days for them to turn my internet on, called 3 times, and it still wasn’t on, so I just cancelled!
Every time I call, I have to wait to talk to someone, then when I finally get a person and tell them my story, they transfer me somewhere else so I have to wait to talk to that person, then have to explain my story all over again, then the same thing happens all over again until hours of my life are taken away!
Then after all that, they STILL sent me a bill for service at my new address, which was never connected!! So I just spent another hour dealing with that!
These huge conglomerate corporations are too big to function properly.