In the last AT&T customer service review we did, AT&T fell at just about the industry average (according to J.D. Power & Associates). This wasn’t exactly anything to phone home about.
With Sprint’s reputation in the pits at the time and T-Mobile taking the crown as usual, it was only natural that AT&T fell somewhere in the middle. At the time, they got 3 out of 5 ‘power circles’.
Unfortunately, it’s gotten worse. Since then, not only have they fallen below the industry average but they are now ranked as having 2 out of 5 ‘power circles’. Let’s hope if you decide to go with them you don’t have to call too often…but then again, with all the 3G outages we mentioned, you may be doing just that.
Check out the full results below (click for the full press release):
If customer service is your make or break issue, you might end up looking somewhere else.
Final Thoughts
If you’d like to get AT&T, here’s where you can get some good deals on AT&T AirCards. We only recommend the best. Also, as I explain in my ethical bribe, it helps the site pay our costs so we can keep providing great content for you.
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At&t has the worst customer service representatives in the planet! it’s amazing how un-professional this people are, they keep you waiting for hours, and they treat customers, only to solve a simple phone issue! And if that wasn’t enough AT&T’s Customer Service call center are located in San Jose Costa Rica! Exactly in Moravia (I’ve done my research) . Just Great ….a bunch of people who’s english is incomprehensible and spelling is worst! Come on guys !! do not be fooled by this multi millionaire company. Apart from all this crap , AT&T’s signal in United States is incredibly atrocious and painfully inefficient. Save yourselves a lot of trouble , expensive and hidden fees and switch to VERIZON , they do know how to get things done !
AT&T is the absolute worst company in the United States. The customer service for this company was unacceptable before I encountered problems with my account and has continued to spiral down ever since. When I first purchased internet service, they sent me to router and it didn’t work. I called to have the maintenance man come out and fix the cables. We set an appointment and he was a no show. I called again… he was a no show again. I ended up calling seven times before I finally received a visit from a technician. To my surprise, he had to schedule another type of technician to fix the problem. Upon arrival of my first bill, I was STILL unable to get an internet connection. Finally, after over a month I was able to log onto the internet. Next…Did you know that if you move across state lines you have to start new service first calling one number, then call another number to cancel the old service. Well… I didn’t. Apparently I had two accounts for quite some time. So one day, I found out I was being billed for the old service address and new service address as well. I call a few times to rationally speak to someone about removing these changes, but they could never find my account. So instead of fighting it, I requested a statement be delivered to me to pay it off. After waiting for weeks, I never received it. I called back to see about a faxed or emailed statement instead. These guys tell me they are unable to email or fax things. I’m sure this was the case in 1994, but in 2011? Doubtful. The next time I called they must have received their first ever fax machine because they offered to fax a statement… until I gave them the area code. No, their fax machine can’t send to Texas. So, to this day, I have not receive the information I’ve requested. I’ve cried on the phone several times because of the extreme frustration. It is a terrible thing when you call customer service and they don’t even have notes on file as to how many times a customer has to call to get one thing accomplished. As a manager at a call center, I have learned from this experience. I tell my employees, “Put yourself in the customer’s shoes and DON’T EVER be like AT&T” For the past year, I’ve told everyone I know to never use AT&T. I took it to Facebook about six months ago and now as I continue to be absolutely disgusted by the repulsive excuse for customer service they deliver, I am now posting this review on every credible review site I know. Thanks for making my life 100X more difficult, AT&T.
At&t has to be the biggest monopoly company around. You would think that since they are the “leading” company (I say that with disgust)that they would do at least the minimum in customer service and quality services.
First it is almost impossible to get a person that is actually from our United States of America to speak with but when you do try and get any real customer service they fail in almost every department. This company needs to be regulated like other large corporations need to be also. People it is worth paying a little more to local companies that it is to continue to throw our money at these rediculous large corporate (i dont care about our customer) companies. SUPPRORT YOUR LOCAL BUSINESSES AND SEND A MESSAGE TO THE ONES THAT DONT TREAT YOU RIGHT. SUPPORT USA COMPANIES ONLY AND MAKE SURE THEY HIRE ONLY USA PEOPLE!!!!!