This is the 2008 Review. Click here for the 2009 Alltel Customer Service Review.
The Facts
While Alltel Customer Service would have you believe you can come and get your love, not everyone’s gotten it.
According to J.D. Power and Associates, they are not the best nor the worst. If you were to follow their marketing campaign, you’d think they were Robin Hood.
The industry average for wireless customer care has an index rating of 96. Alltel almost ties with Verizon at 102, just 1 point behind.
For the full details,see our carrier comparison.
Looking for some Alltel important customer care numbers? You can reach them at:
Customer Service 1-800-255-8351
Business Support 1-888-428-2499
The Fine Print
The good ole folks at The Consumerist(pop-out) have a finely tuned system on getting insider information. One nice piece is an internal document that explains to reps how to handle you when you want to disconnect. The short version basically states that:
(1) Military personnel cant get their service put on hold at no charge to them for 18 months
(2) If you bought equipment from a reseller, and want to return it within 15 days, go back to them.
Click here(pop-out) for the full post.
Bottom-line: Alltel customer service has definitely improved. Holding the number two spot, it’s definitely a choice if customer service is a high priority.
If you’re interested in Alltel, learn what most people miss out on in the Mobile Broadband Buyer’s Guide.
Once you get that up and running, read on to check out some other providers…