Things went sour after the Sprint Nextel merger. Sprint Mobile Broadband reps were rated on how short their calls were and number of contract.
Tag Archive: Customer Service
Sprint Customer Service (2009)
Sprint customer service placed last in the latest J.D. Power and Associates study but their stock rose 19 percent. What gives?
AT&T Wireless Broadband Review (2009)
AT&T Wireless Broadband has ‘the nation’s fastest 3G network’. Unfortunately, there are some strings attached.
AT&T Customer Service Review (2009)
AT&T Customer Service fell from above the industry standard to below in the latest J.D. Power & Associates Customer Care Study.
2009 Alltel Wireless Internet Review
Alltel Wireless Internet is the only company with unlimited mobile broadband plans. That’s right, no 5 GB caps.
Alltel Wireless Internet
Alltel Wireless Internet is neither the best nor worst. They do not have very strong or very weak points. Interestingly enough, by the end of 2008, they may no longer exist due to…
2009 Alltel Customer Service Review
Alltel customer service slipped up this time. While they’ve still got good ratings, they fell from 5 out of 5 power circles.
T-Mobile Customer Service Review (2009)
TMobile Customer Service is one of the best in the wireless world. Among major providers, they have consistently ranked as either number 1 or 2. Going head to head with Verizon…
Verizon Customer Service | 2009 Review
Verizon customer service came just a few points short of winning the #1 spot in the J.D. Power & Associates study.
Verizon Customer Service Review
Verizon Customer Service leads the industry along with T-Mobile. They currently has the highest Customer Satisfaction rating for wireless data service for large enterprise and small/midsize businesses
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